Privacy Policy

VOD – Vehicles On Demand is a short-term self-drive vehicle hire service operated through Practical Car & Van Rental Enfield, located at 22 Island Centre Way, Enfield Island Village, Enfield, EN3 6GS. We are registered with the Information Commissioner's Office (ICO). Our ICO registration reference is ZC177752. For any privacy-related enquiries, please contact us at hello@vod.co.uk or call 0203 888 0022.

We collect the following personal information when you use our services: • Full name, email address, phone number and postcode when you submit an enquiry or booking request • Driving licence details (front and back images) as required for vehicle hire verification • Your preferred hire dates, vehicle preferences and budget information • Communications you send us via our contact or enquiry forms • Technical data such as browser type and IP address collected automatically when you visit our website

We use your personal data to: • Process and manage your vehicle hire enquiry or booking • Verify your identity and driving licence eligibility • Communicate with you about your hire, including confirmations and updates • Send administrative emails related to your booking • Comply with our legal obligations as a vehicle hire operator • Improve our website and services We do not use your data for unsolicited marketing without your explicit consent.

We process your personal data on the following legal bases under UK GDPR: • Contract performance – to fulfil your vehicle hire booking or respond to your enquiry • Legal obligation – to comply with licensing, insurance and identity verification requirements • Legitimate interests – to operate and improve our hire service, provided this does not override your rights • Consent – where you have specifically agreed to optional communications

We may share your information with: • Practical Car & Van Rental Enfield, our local operating partner, who facilitates the hire agreement • Insurance providers as required by your hire contract • Payment processors for the secure handling of deposits and fees • IT and software service providers who support our website and booking systems We do not sell your personal data to third parties.

We retain your personal data only for as long as necessary: • Booking and enquiry records are kept for up to 6 years in line with our legal and contractual obligations • Driving licence images are deleted promptly once your eligibility has been verified • Website technical data is retained for up to 12 months After these periods, your data is securely deleted or anonymised.

Under UK GDPR, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate or incomplete data • Request deletion of your data (the 'right to be forgotten'), subject to legal obligations • Object to or restrict how we process your data • Request a copy of your data in a portable format • Withdraw consent at any time where processing is based on consent To exercise any of these rights, please contact us at hello@vod.co.uk. We will respond within 30 days.

Our website uses cookies to ensure it functions correctly and to understand how visitors use the site. These include essential cookies required for the site to operate and analytical cookies that help us improve the user experience. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the website.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our systems use secure connections (HTTPS) and access to personal data is restricted to authorised personnel only.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. We encourage you to review it periodically. This policy was last updated in June 2026.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): Website: www.ico.org.uk Phone: 0303 123 1113 We would, however, appreciate the opportunity to address your concerns directly — please contact us at hello@vod.co.uk in the first instance.