Everything that's covered in your subscription
One simple monthly payment. No surprise bills. Here's exactly what VOD takes care of — and what remains the driver's responsibility.
Included in your monthly price
All scheduled services are carried out by approved technicians in line with manufacturer guidelines — oil changes, filters, fluid top-ups and more.
Tyre wear and replacement is covered as part of your subscription. If a tyre becomes unroadworthy through normal use, we replace it at no extra cost.
For vehicles requiring an MOT, we manage scheduling and ensure every vehicle remains road-legal throughout your subscription.
Road tax is arranged and paid by VOD for the full duration of your subscription. You never have to worry about it.
All vehicles include 24/7 roadside assistance through our breakdown partner. If you break down, help is on the way.
General wear components such as brake pads, wiper blades, and bulbs are replaced as needed during your subscription.
We proactively monitor vehicle health and schedule preventative maintenance to minimise any disruption to you.
Not included in the subscription
These items are the driver's own responsibility and are not covered by the monthly fee.
Fuel, electricity, or AdBlue costs are the driver's responsibility.
Accidental damage, kerbing, or misuse is not covered and may incur a charge at the end of your subscription.
If you exceed your agreed annual mileage allowance, excess mileage charges apply per the terms of your agreement.
Any PCNs, speeding fines, or congestion charges are the driver's responsibility.
Comprehensive vehicle insurance is not included. You must hold a valid motor insurance policy for any VOD vehicle.
Insurance is your responsibility. You must hold a valid comprehensive motor insurance policy before driving any VOD vehicle. We can point you toward specialist insurers — just ask.
How we keep your vehicle in top condition
Pre-subscription inspection
Every vehicle undergoes a full mechanical and safety inspection before delivery. Any issues are resolved before the vehicle reaches you.
Proactive monitoring
We track service intervals and MOT dates so that maintenance is scheduled in advance — you won't be caught out by an overdue service.
Approved workshop network
All servicing is carried out by manufacturer-approved garages or our trusted workshop partners, using genuine or OEM-equivalent parts.
24/7 breakdown support
Our breakdown partner operates around the clock. Call the number in your welcome pack and we'll handle everything from there.
Courtesy vehicle (where available)
If your vehicle needs to come in for a longer repair, we'll do our best to arrange a courtesy vehicle to keep you on the road.
End-of-subscription check
At the end of your term, we collect the vehicle and carry out a final inspection. Normal wear is expected and accepted — no nasty surprises.
Common questions about maintenance
What happens if my car breaks down?
Call the breakdown number provided in your welcome pack. Our 24/7 partner will dispatch assistance. If the vehicle can't be fixed roadside, it will be recovered to an approved workshop.
Do I need to book servicing myself?
No. We monitor all service intervals and will contact you to arrange a convenient time. You don't need to manage this yourself.
What counts as 'fair wear and tear'?
Small scuffs, minor interior wear, and light stone chips are considered fair wear. Significant dents, scratches, or damage beyond BVRLA guidelines may incur a charge.
Is insurance included?
Insurance is not included in the subscription price. You must arrange your own comprehensive motor insurance to drive a VOD vehicle.
What if I get a puncture?
Tyre replacements due to normal road use are covered. Damage caused by kerbing or negligence may be treated differently — contact us and we'll advise.